Returns

Chiara Outdoors accepts returns within 7 days from the date of delivery. To be eligible for a return, the item must be:

  • Unused, in its original packaging, and in the same condition as received.
  • Accompanied by proof of purchase (order confirmation or receipt).

To initiate a return, contact us at [[email protected]] with your order details and reason for return. Our team will provide instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 5-7 business days. Refunds will be issued via cash.

Exchanges

We allow exchanges for defective or damaged items within 7 days of delivery. If you receive a damaged product, contact us immediately with photos of the issue at [[email protected]], and we will arrange a replacement.

Non-Returnable Items

Certain products cannot be returned, including:

  • Used or damaged items (not due to our fault).
  • Products missing original packaging or accessories.
  • Custom or personalized items.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, check with your payment provider first. If the issue persists, contact us at our email address for further assistance.

Contact Us

For any return or refund inquiries, reach out to us at [email protected].